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Supply Chain & Operations CoE

Build an integrated supply-chain capability spanning planning, logistics, inventory, control towers, supplier operations, analytics and AI.

6 Core supply chain & operations capability areas

3 Integrated delivery layers

4 Knowledge-to-value levers

1 Connected supply chain & operations knowledge platform

OUR CUSTOMERS

GoodWorks Group, trusted by everyone — Fortune 500 to startups.

OUR TRACK RECORD

GCC Success Stories

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Retail · UK Tesco Tesco Bengaluru Global Capability Centre Read case study →

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EXPERT COMMITTEE

Supply Chain & Operations CoE Expert Committee

A 6–8 member committee brings together GCC leadership, functional specialists, technology experts and ecosystem perspectives. It provides strategic guidance, validates knowledge outputs and helps keep priority themes current.

Supply Chain Leader

Global Supply Chain / Operations GCC Leader

Brings end-to-end planning, logistics and global operating-model perspective.

Planning Head

Demand / Supply / IBP Leader

Validates forecasting, scenario planning, inventory and planning-governance capability.

Logistics & Control Tower

Logistics / Control Tower Operations Head

Connects transport, event visibility, exceptions and operational response.

Supply Chain Data & AI

Supply Chain Analytics / AI Specialist

Brings forecasting, optimisation, event data and planner-assist AI perspective.

Technology Specialist

Supply Chain & Operations Platform / Architecture Specialist

Brings platform architecture, integration, workflow and automation expertise into the functional operating model.

Controls & Governance

Supply Chain & Operations Governance / Controls Lead

Validates controls, risk, service management and governance themes for scalable global operations.

Academia & Skills

Supply Chain & Operations Skills / Research Representative

Connects role architecture, future skills and capability-development pathways to the CoE.

International SME

Global Supply Chain & Operations Shared Services SME

Provides global benchmark, service-model and transformation perspective across mature GCC and GBS environments.

FUNCTION OVERVIEW

Supply Chain & Operations Capability for Global GCCs in India

Supply-chain GCCs increasingly own global planning support, logistics analytics, inventory optimisation, supplier operations and digital control-tower capability.

The Supply Chain & Operations CoE structures planning processes, operational data, exception management, service ownership and technology into an end-to-end model.

6 Core supply chain & operations capability areas

3 Integrated delivery layers

4 Knowledge-to-value levers

1 Connected supply chain & operations knowledge platform

FUNCTION OPERATING LANDSCAPE

Demand & Supply Planning

Forecasting, S&OP/IBP, supply response and scenario planning require consistent master data and governance.

Tracked monthly

Logistics & Transportation

Carrier, route, freight, shipment and milestone visibility need integrated event data.

Tracked continuously

Inventory & Working Capital

Safety stock, service levels, lead times and network policies determine inventory productivity.

Tracked monthly

Control Tower Operations

Exception-based visibility works only when alerts connect to ownership, playbooks and decision rights.

Tracked continuously

Supply Chain AI

Forecasting, ETA, inventory and exception AI require clean operational data and measurable human-in-loop decisions.

Tracked monthly

HOW THIS GCC COE DELIVERS VALUE

Knowledge

Supply Chain & Operations research, operating benchmarks, talent themes and priority standards are converted into decision-ready knowledge.

Advisory

Expert Committee guidance validates the capability model, operating choices and priority transformation themes for supply chain & operations.

Ecosystem

Talent, technology, academic and specialist partner connections help accelerate supply chain & operations capability building in India.

Accelerator Kit

Reusable blueprints, role maps, governance patterns and implementation playbooks reduce time spent designing the supply chain & operations model from scratch.

FUNCTION SNAPSHOT

Supply Chain & Operations GCC Capability Snapshot

Core Capability Areas

Supply chain process domains

Planning / exception levers

Integrated Delivery Layers

Capability-structure indicators for the CoE model. Enterprise-specific market and workforce metrics are validated during the engagement.

THE CHALLENGE WE SOLVE

What modern Supply Chain & Operations teams need to solve

Supply Chain & Operations teams need a coherent global operating model, trusted data, clear controls and the right automation choices before scale creates complexity.

Planning Fragmentation

Different demand, supply and inventory processes create inconsistent service and working-capital decisions.

Low End-to-End Visibility

Events sit across ERP, TMS, WMS, supplier and carrier systems without a shared operational view.

Exception Overload

Control towers become dashboards rather than decision systems when alerts lack priority and ownership.

Inventory Trade-offs

Service, lead time, safety stock and network design are not consistently connected to business goals.

AI Without Operational Adoption

Forecast or ETA models create limited value if planners do not trust, understand or act on them.

OUR SERVICES — END-TO-END OR MODULAR

Build the right Supply Chain & Operations capability

Use the complete GCC lifecycle or select the strategy, setup, talent, technology, governance and transformation modules required for this mandate.

Supply Chain CoE Strategy

Scope, planning/operations towers, location and value case.

Planning Operations

Demand, supply, inventory, S&OP/IBP support and scenario planning.

Logistics Operations

Shipment, freight, carrier and transport analytics.

Control Tower

Event integration, exception design, playbooks and operational governance.

Inventory Optimisation

Policy, safety stock, service level and working-capital analytics.

Supply Chain Data

Master data, event data, KPI model and operational analytics.

Automation & AI

Forecasting, ETA, exception, document and planner-assist use cases.

Talent & Capability

Planning, logistics, analytics and supply-chain technology hiring/upskilling.

HOW WE DELIVER

Three integrated layers

A common delivery model connects validated knowledge to setup, capability building, scale and ongoing optimisation.

01 / KNOWLEDGE

Knowledge & Expert Committee

Sector or functional research, operating intelligence, talent context, technology benchmarks, regulatory updates and reusable reference material.

02 / SETUP & BUILD

Setup & Build

Entity, workspace, talent, technology, compliance and operating-model setup aligned to the CoE mandate.

03 / GROWTH

Growth & Optimisation

Mandate expansion, capability upgrades, leadership development, health diagnostics and ongoing transformation advisory.

DOMAIN COVERAGE

What the Supply Chain & Operations CoE Covers

The CoE structures six core supply chain & operations capability areas into a reusable GCC operating and transformation model.

Demand & Supply Planning

Forecasting planning S&OP/IBP scenario management

Logistics Operations

Transportation freight warehouse logistics-service operations

Inventory & Fulfilment

Inventory optimization allocation fulfilment visibility

Supply Chain Control Tower

End-to-end visibility exception management decision support

Supplier & Procurement Linkage

Supplier coordination material planning procurement integration

Supply Chain Analytics & AI

Forecasting optimization risk intelligence AI-led operations

ENGAGEMENT CADENCE

A repeatable rhythm of knowledge exchange

The model combines focused CoE activity with cross-ecosystem forums so knowledge stays current and actionable.

Per CoE — Semi-Annual Activity

Focused roundtables, working sessions and knowledge exchanges around the most material capability topics.

Annual Flagship Forum

A cross-CoE forum connecting enterprise leaders, experts, ecosystem partners and emerging capability themes.

KNOWLEDGE REPOSITORY

What Supply Chain & Operations CoE Publishes

A structured repository of reports, benchmarks, trackers, public snapshots and expert-led publications keeps the CoE knowledge layer current and practical.

QUARTERLY INTELLIGENCE

Supply Chain & Operations GCC Landscape Brief

Quarterly view of capability signals, operating trends, talent demand and material developments affecting supply chain & operations GCC leaders.

Request access

BENCHMARK

Supply Chain & Operations Capability & Talent Benchmark

Role families, skill priorities, maturity indicators and operating benchmarks for planning and scale decisions.

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PLAYBOOK

Supply Chain & Operations CoE Operating Playbook

Reusable governance, process, service-model and implementation patterns for enterprise teams.

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FUNCTION OVERVIEW

Supply Chain & Operations GCC Snapshot

Public high-level overview of the supply chain & operations capability landscape, priority themes and India operating considerations.

View freely - no registration

WHITEPAPER

Supply Chain & Operations Strategy for India GCCs — 2026

Research-led perspective on building, scaling and transforming supply chain & operations capability in India.

Request access

EXPERT BRIEFING

Supply Chain & Operations Expert Committee Briefing

Periodic expert-led briefing on material capability, talent, technology, governance and transformation themes.

View briefing details

ECOSYSTEM

Enterprise, academic and technology connections

The CoE connects capability leaders to the broader network required to establish, operate, scale and transform in India.

Enterprise & Industry

GCC and GBS leadership
Domain and functional specialists
Industry associations and peer networks

Academia & Research

Universities and research institutions
Specialist talent pipelines
Applied research and knowledge partnerships

Technology & Innovation

Technology platform specialists
Start-up and innovation ecosystem
International SMEs and benchmark networks

TECHNOLOGY PLATFORM

Supply Chain & Operations CoE AI Knowledge Assistant

Developed and maintained by Sansovi GCC, the assistant gives enterprises instant access to current, India-specific information sourced from the GCC CoE knowledge repository.

Sector-specific opportunities in India

Talent availability by vertical and role

Universities and research institutions

Government initiatives and infrastructure

Policy FAQs and investment environment

Events and ecosystem activities

GCC landscape and benchmarks

India's GCC ecosystem overview

Functions solely as an informational resource, never as legal, financial or regulatory advice.

Supply Chain & Operations CoE AI Knowledge Assistant interface

FREQUENTLY ASKED QUESTIONS

Common questions about Supply Chain & Operations CoE

Quick answers to the questions GCC leaders typically ask when evaluating this capability in India.

What work belongs in a Supply Chain GCC?+

Planning support, logistics operations, inventory analytics, control towers, supplier operations, master data and supply-chain technology can all fit.

What makes a control tower effective?+

Reliable event data, business priorities, exception thresholds, clear ownership, decision playbooks and closed-loop outcome tracking.

How should planning be centralised?+

Standardise data, calendars, scenarios and decision routines while keeping business and market accountability clear.

Where can AI help?+

Demand forecasting, ETA prediction, inventory optimisation, exception prioritisation and planner assistance are common areas.

How can Sansovi support this CoE?+

Support can cover operating model, talent, platforms, analytics, automation and capability development.

Ready to build your Centre of Excellence?

Whether you're establishing a new GCC capability, expanding an existing shared-services function, or moving toward AI-led intelligent operations — Sansovi GCC can help you assess, build and scale the right model.

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